FAQs
Welcome to the NurEnterprise.in FAQ page! Here, we address common questions about our services, products, and policies.
How do I place an order on NurEnterprise.in?
Browse our website, add products to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.
What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, and wallets like Paytm and Google Pay.
Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Once dispatched, cancellations are not possible.
How long does delivery take?
We deliver orders within 4-7 business days. Delivery times may vary based on your location.
Do you offer free shipping?
Yes, free shipping is available on orders above Rs. 300.
How can I track my order?
Once your order is dispatched, you will receive a tracking ID via email or SMS. Use this ID to track your shipment on our website or the courier's website.
What is your return policy?
Products can be returned within [X days] of delivery if they are unused and in original condition. For more details, visit our Refund and Return Policy.
How are refunds processed?
Refunds are initiated after the return pickup and inspection. It may take [2 days] for the amount to reflect in your account.
Are all items returnable?
No, some items are non-returnable. Please check the product page for return eligibility before purchasing.
Are the products on NurEnterprise.in authentic?
Yes, we guarantee 100% genuine and high-quality products.
What if an item is out of stock?
If an item is unavailable, you can join the waitlist or check back later for updates.
Do you offer warranties on products?
Warranty details are mentioned on the product page, if applicable.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows for faster checkout and better order management.
How can I contact customer support?
You can reach us via:
- Email: nurenterprise6697@gmail.com
- Phone: +91 7890 182826
- Business Hours: 10:00 AM to 05:30 PM
I forgot my password. How can I reset it?
Click on "Forgot Password" on the login page and follow the steps to reset your password.
Do you offer gift wrapping?
Yes, gift wrapping is available for select items. You can choose this option during checkout.
Do you have a physical store?
Currently, we operate exclusively online through NurEnterprise.in.